Prompt, friendly and you do a wonderful job. Also, I have had to cancel a few times and you were very understanding and accommodating. I had several large spots on my carpet that someone had tried to scrub them out with a LOT of soap. I really thought the carpet was ruined! When you came out and worked on it. . . one can hardly tell- you salvaged my new carpet. Although I can make an effort to move as much furniture out of the rooms, you always make sure that my carpets are cleaned under any furniture left in the room. I also really like the fact that my carpets are always not soaked when you leave. It doesn't take days for them to dry.