The carpets feel and look like new.We just had new carpets installed and I spilled a black ink cartridge on it leaving a large ugly spot. After calling you, I was told to "leave it alone" Fifteen minutes later, your truck arrived and in no time the spot was removed never to return again. Wow, was I relieved. I just love your radio add while other adds turn my stomach. You arrive when you say so my day is not left open ended. Appreciate efficiency. You are in and done quickly while doing a beautiful job. You do what you say. You are a credit to Redding. P.S, your newsletter is interesting and well done. I actually read it and look forward to it.