Step 1: Pre-Inspection
After introducing ourselves and greeting you with a warm smile, we do a walkthrough inspection of your carpet to identify your its condition and point out potential permanent stains before any work is started. We measure all the areas that you want cleaned and give you a written price based off the square footage of the rooms and anything else you would like cleaned, including upholstery or area rugs. Please be sure to inform us of any concerns you have before we start cleaning so that we may serve you better.
Do you have ugly black lines along edges and under doors? To find out how to get rid of them, take a look at our Filtration Soiling section.
Step 2: Setup/Furniture Moving
We bring in all of our cleaning equipment and materials that we need and set them up accordingly. These include hoses, cleaning tools, cleaning products, corner guards, protective shoe covers, etc. If asked to do so, we are glad to move any furniture such as sofas, chairs and coffee tables. Larger pieces such as beds, dressers, and entertainment centers will not be moved due to their size and weight. While cleaning, we place foam blocks or plastic squares underneath any furniture that we move so that there aren’t any issues with furniture stain or rust caused by furniture being placed on wet carpet. Please inform us of any furniture with weak legs, loose tops or previous repairs.
Step 3: Pre-Spot
Areas that we pointed out as potential problem stains are pre-treated with different products, depending on what originally made the spot. This a key factor for removing them during the cleaning process.
Step 4: Pre-Spray
Carpeted area that we will clean is pre-sprayed with a bio-degradable carpet detergent that sits on the carpet to break up the soil, dirt, grime and whatever else is lodged in the carpet fibers. We have two different detergents that may be used, depending on the soil level and severity of damage to the carpet. Please see the information page we provide at the time of cleaning or ask us about our hypo-allergenic cleaner if you are sensitive to scents of any kind.
Step 5: Extract and Rinse
Once the soil has been loosened, our state-of-the art truck-mounted hot water extraction cleaning process thoroughly flushes the carpet pile. Pressure and heat (180°-190° F) are regulated to prevent the carpet from being overly-wet, while still sanitizing your carpet thoroughly.
Step 6: Speed Dry
High-velocity turbo dryers are placed on the carpet to speed the drying time. Generally speaking, the carpets are 70% dry by the time we leave and will take roughly 3-5 hours to dry completely.
Step 7: Encapsulation Clean
Preferred Carpet Care uses a rotary cleaning machine on any carpet areas that still have soil remaining due to extra heavy foot traffic, such as in hallways.
Step 8: Post-Spot Treatment
If any spots are not removed during the cleaning process, specialty spotting techniques are employed. Note: Some stains may simply be permanent. Ideally, our technician identifies these stains for you ahead of time.
Step 9: Carpet Grooming
We hand groom all cleaned areas with a carpet rake that gives your carpet a “finished” look. This step also aids in evenly coating carpet fibers with the protector, if you had us apply it to your carpet.
Step 10: Post-Cleaning Inspection
Our technician does a final walk-through with you to point out the cleaning results and to make sure that you are completely thrilled with the job we have done. We then leave you a write-up with some helpful tips for your carpet and proceed to collect payment. After sincerely thanking you for the opportunity to serve you, we part ways and look forward to seeing you again. That’s the carpet cleaning process from Preferred Carpet Care of Redding!