Personalized customer service, warm and personable staff willing to go the extra mile to make the customer and their needs top priority. Every time we call, we are treated with a friendly response, like contacting a long time friend. Every effort is always made to be our notice is for our service request. Over the years, we have tried other companies our friends or business clients have recommended, none of them has come close to the quality of service & cleaning we get from Preferred. Our carpets remain cleaner longer and spot free longer between cleanings than w/any other service we have tried. We're now lifetime customers and given the opportunity, we would recommend no one else but Preferred.